Fluffy Pet Stairs

The two-step design is 11.8 in (approximately 30 cm) high. The three-step design is 15.7 in (approximately 40 cm) high.

Check the measurements above against your furniture and available floor space. Use the stairs on a stable, dry surface.

For help choosing, contact customerservice@petnovo.com.

Unzip and remove the cover before cleaning.

• Cover: machine wash using a gentle cycle, then leave to air dry.
• Foam core: spot clean as needed. Keep it out of the washing machine.

Follow any additional instructions on your item’s care label.

Petnovo provides standard U.S. shipping to the 48 contiguous U.S. states and Washington, D.C. Orders are generally processed within 1–3 business days, and standard shipping typically takes 5–12 business days after dispatch. Once your order is confirmed and shipped, a tracking number will be sent to your email for real-time updates.

Returns are accepted within 30 days of delivery. Items must be unused and in their original packaging to qualify for a refund. To initiate a return, please contact customerservice@petnovo.com with your order details. Return shipping costs are typically the customer’s responsibility, unless the item received is defective or incorrect.

Refunds are issued to the original payment method after inspection of the returned item. Please note that certain items may not be returnable due to hygiene reasons.